Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.
Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs.
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need.
Accurately balance and process customer transactions efficiently following Bank Policy.
Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
Transition identified sales opportunity and provide introduction to appropriate banking partner.
Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
Process customer/account maintenance accurately.
Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.
Not Applicable
High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience Proven verbal communication skills Proven interpersonal skills Proven ability to demonstrated exceptional customer service Well-organized Proven time management skills Proven prioritization skills Proficient with internet user-level technology
Bilingual based on branch needs
Ability to stand for long periods of time Prolonged use of hands and fingers Ability to lift light to heavy objects weighing 5lbs – 30 lbs. Ability to read fine print Ability to interact with customers in an open face to face work environment
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $19.00 - $28.84 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location: Philadelphia, Pennsylvania, United States of America
...We are seeking a friendly, dependable Front Desk Agent to join our team at Hotel Eastlund. The Front Desk Agent is responsible for welcoming guests, completing check-ins and check-outs, assisting with reservations and guest requests, processing payments, and helping ensure...
...technology. Job purpose: We are looking to build upon our equity sales trading team by adding experienced and motived sales traders covering US institutional accounts. Responsibilities Leverage our research team, execution services and various other products...
...specific to recruitments for the Sheriff's Office click here. POSITION INFORMATION... ...is currently accepting applications for Correctional Officer - I. Positions may be assigned... ...only limited or no directly related work experience. Employees work under immediate...
...for heart and train for skill. When you join Team Blue, you aren't just a team member - you're an owner. The Mission: The Production Scheduler is the Picasso behind the scenes, turning chaos into orders and deadlines into standing ovations. You are the central...
...Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing... ...Manager focused on Capital Markets, you'll play a key role in CIBC's US Internal Audit team. Youll manage and execute audit engagements...