We're seeking a compassionate and experienced RN Telephonic Case Manager to join our growing team. 100% Remote Work Environment Competitive Compensation Based on Experience Quarterly Performance Bonuses Free CEUs for Ongoing Professional Development License and Certification Reimbursement Excellent Work-Life Balance
Qualifications: - Active Multi-State RN License - Must reside in a Compact State - National Certifications preferred: CCM, CRC, COHN, or CRRC - Workers' Compensation Case Management experience is highly valued
What You'll Do:
You'll provide impactful case management services that help patients and employees navigate their healthcare journey. Working within URAC standards, CMSA Standards of Practice, and Broadspire QA Guidelines, you'll ensure quality care while promoting positive outcomes and cost-effective solutions.
Responsibilities:
Reviews case records and reports, collects and analyzes data, evaluates injured worker/disabled individual's medical status, identifies needs and obstacles to medical case resolution and RTW by providing proactive case management services.
Render opinions regarding case costs, treatment plan, outcome and problem areas, and makes recommendations to facilitate case management goals to include RTW.
Demonstrates ability to meet administrative requirements, including productivity, time management and QA standards, with a minimum of supervisory intervention.
May perform job site evaluations/summaries to facilitate case management process.
Facilitates timely return to work date by establishing a professional working relationship with the injured worker/disabled individual, physician, and employer. Coordinate RTW with injured worker, employer and physicians.
Maintains contact and communicates with claims adjusters to apprise them of case activity, case direction or secure authorization for services. Maintains contact with all parties involved on case, necessary for case management the injured worker/disabled individual.
May obtain records from the branch claims office.
May review files for claims adjusters and supervisors for appropriate referral for case management services.
May meet with employers to review active files.
Makes referrals for Peer reviews and IME's by obtaining and delivering medical records and diagnostic films, notifying injured worker/disabled individual and conferring with physicians.
Utilizes clinical expertise and medical resources to interpret medical records and test results and provides assessment accordingly.
Meets monthly production requirements and quality assessment (QA) requirements to ensure a quality product.
Reviews cases with supervisor monthly to evaluate files and obtain directions.
Upholds the Crawford and Company Code of Business Conduct at all times.
Demonstrates excellent customer service, and respect for customers, co-workers, and management.
Independently approaches problem solving by appropriate use of research and resources.
May perform other related duties as assigned.
Qualifications:
Associate's degree or relevant course work/certification in Nursing is required; BSN Degree is preferred.
Minimum of 1-3 years diverse clinical experience and one of the below:
Certification as a case manager from the URAC-approved list of certifications (preferred);
A registered nurse (RN) license.
Must be compliant with state requirements regarding national certifications.
General working knowledge of case management practices and ability to quickly learn and apply workers compensation/case management products and services.
Excellent oral and written communications skills to effectively facilitate return-to-work solutions within a matrix organization and ensure timely, quality documentation.
Excellent analytical and customer service skills to facilitate the resolution of case management problems.
Basic computer skills including working knowledge of Microsoft Office products and Lotus Notes.
Demonstrated ability to establish collaborative working relationships with claims adjusters, employers, patients, attorneys and all levels of employees.
Demonstrated ability to gather and analyze data and establish plans to improve trends, processes, and outcomes.
Excellent organizational skills as evidenced by proven ability to handle multiple tasks simultaneously.
Demonstrated leadership ability with a basic understanding of supervisory and management principles.
Active RN home state licensure in good standing without restrictions with the State Board of Nursing.
Must meet specific requirements to provide medical case management services.
Minimum of 1 National Certification (CCM, CDMS, CRRN, and COHN) is preferred. If not attained, must plan to take certification exam within proceeding 36 months.
National certification must be obtained in order to reach Senior Medical Case Management status.
About Us:
Why Crawford?
Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at
When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:
Competitive base pay
Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:
Medical, Dental and Vision Plans - Prescription Drugs - HSA, HRA, and FSA Accounts - Paid Holidays, Vacation and Sick Leave - 401(k) Retirement Plan - Tuition Assistance - Paid Parental Leave - Supplemental Health Benefits
Other Benefits currently available at no cost include:
Enhanced Mental Health Support - Virtual Physical Therapy - Caregiving Services - Life Assistance Program
*The above information highlights some of the benefits currently available to eligible full-time employees.
Training programs that promote continuous learning and career progression while enhancing job performance.
Sustainability programs that give back to the communities in which we live and work.
A culture of respect, collaboration, entrepreneurial spirit and inclusion.
...customer service functions. Performs other duties as assigned. \n Minimum Education \n High school diploma/GED. \n \n Minimum... ...will be paid to non-exempt/hourly employees at the state minimum wage. \n \n \n \n For details on our comprehensive benefits,...
...reimbursement)~PTO~Six government holidays paid~New Years Day~Memorial Day~Labor Day~Independence Day~Thanksgiving~Christmas~Sick days paid~Discretionary annual bonus and raise (performance evaluation required)Please read the job...
...TELUS Digital AI & Data Solutions partners with a diverse... ...learning models. The work of our AI Community... ...offer flexible work-from-home opportunities and Onsite... ...A Day in the Life of an Online Data Analyst In this role... ...geographic, and cultural data entries against multiple...
Enterprise Medical is partnering with a federally qualified health center in the Greater St. Louis area to welcome an internal medicine physician to their growing practice. Position Highlights ~ Outpatient Internal Medicine caring for patients ages 16 and older...
...Job Description Gate Guard PeopleReady of Eagle Pass, TX is now hiring Gate... ...you'll benefit from: Connections and experience with some of the top companies in your area... ...Usher people to their seats using a security wand Assist guests with general questions...