Microsoft Dynamics 365 Developer Position: Microsoft Dynamics 365 Developer Employment Type: 6-Month Contract Work Schedule: Monday-Friday, 8:30 AM - 5:00 PM ET Location: St. Joseph, Michigan (U.S. Based) The selected candidate must be able to travel to office in Benton Harbor, Michigan to pick up their laptop and badge and potentially attend 1-2 onsite meetings. Candidates should ideally reside in Michigan within reasonable driving distance. Role Overview The Microsoft Dynamics 365 Developer will support a strategic internal transformation initiative focused on expanding and enhancing the credit union's Microsoft Dynamics platform and service management capabilities. The individual will partner with business stakeholders, operations teams, and technology leaders to design, develop, configure, and deploy solutions that improve service delivery, workflow efficiency, and member support operations. This role requires strong Dynamics 365 development expertise combined with the ability to translate business requirements into practical solutions. Experience within banking, credit unions, or other regulated financial services environments is highly preferred. While experience with C#, Power Platform, integrations, and automation is important, this is primarily a business-focused Dynamics development role rather than a pure software engineering position. Purpose This assignment provides an opportunity to play a critical role in a high-visibility transformation initiative that directly impacts how employees serve members and manage operational processes. The successful individual will help shape the future use of Microsoft Dynamics technologies across the organization while delivering measurable business improvements. Growth The engagement offers exposure to enterprise-scale Dynamics 365 development, Power Platform solutions, business process transformation, and financial services operations. The individual will gain experience building solutions that influence organizational strategy while working closely with executive stakeholders and business leaders. Motivators This role is ideal for someone who enjoys solving business problems through technology, collaborating directly with users, and seeing immediate results from their work. The project offers significant autonomy, visibility, and the opportunity to create solutions that will continue delivering value long after the engagement concludes. Ideal Candidate 5+ years of Microsoft Dynamics 365 Development experience Dynamics 365 Customer Service, CRM, or Customer Engagement experience Strong Power Platform expertise (Power Apps, Power Automate, Dataverse) Experience with C#, .NET, APIs, and integrations Experience gathering business requirements and translating them into technical solutions Banking, Credit Union, Financial Services, or regulated industry experience preferred Strong stakeholder communication and consulting skills Experience working remotely with distributed teams Performance Objectives 1. Design and Deploy New Dynamics 365 Service Solutions Within the first 90 days, partner with business stakeholders to gather requirements, design solutions, and deploy new Microsoft Dynamics 365 service management capabilities that improve operational efficiency and member support processes. Lead the customization and configuration of workflows, business rules, forms, dashboards, and service processes while ensuring alignment with organizational goals. Success will be measured through delivery of approved use cases, stakeholder satisfaction, user adoption, and achievement of project milestones. This objective may be enhanced through AI-assisted development, workflow design, and testing tools. 2. Build and Enhance Dynamics 365 Integrations and Automations Within the first 120 days, develop and support integrations between Dynamics 365, Microsoft Power Platform, and other enterprise applications to streamline business operations and reduce manual processing. Utilize C#, APIs, Power Automate, Dataverse, and related Microsoft technologies to improve workflow efficiency and data accessibility. Success will be measured through successful deployment of integrations, reduced manual effort, improved process performance, and achievement of defined business outcomes. This objective may be enhanced through AI-assisted automation and development tools. 3. Establish Sustainable Dynamics Development and Governance Practices Before completion of the engagement, create scalable development standards, documentation, support procedures, and governance processes that enable the organization to maintain and extend the Dynamics platform effectively. Work closely with internal teams to transfer knowledge and ensure long-term sustainability of solutions delivered during the project. Success will be measured through documentation quality, successful knowledge transfer, governance adoption, and reduced dependency on external support resources. This objective may be enhanced using AI-powered documentation and knowledge management solutions. Subtasks:
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