Job Description

Executive HousekeeperDouble Tree by Hilton Worthington - Columbus, OH 43235OverviewLevel Management Position Type Full Time Job Shift First/Day/Afternoon Education Level Associate's Degree/Certificate Category Hospitality - HotelDescriptionExecutive HousekeeperBASIC PURPOSE: Plan and manage the room and related area's operations of the hotel to achieve customer (guest, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.ORGANIZATIONAL SCOPE: Position is responsible for short/ long-term planning and day-to-day operations of the room and related areas. Recommends the area's budget and manages expenses within approved budget constraints. Major areas of responsibility/management include: the Front Office, Guest Services, Housekeeping, Security and Gift Shop. May have responsibility for Recreation and Tennis. Participates in total hotel management as a member of the Hotel Executive Committee.ESSENTIAL FUNCTIONS:Manage the Human Resources in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. (35%)Develop, recommend, implement and manage division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations. (20%)Implement company programs (TTH/Franchiser) and manage the operations of the division in a manner consistent with Federal/State laws and regulations and TTH's policies and procedures to ensure a high level of quality and customer satisfaction. (20%)Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. (5%)Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for hotel guests, staff and company assets. (5%)NON-ESSENTIAL FUNCTIONS:May assume some responsibilities of the General Manager in his/her absence. (5%)Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. (10%)QualificationsExperience: Four to five years of employment in a related position with this company or other organization(s). Skills and Abilities: • Requires advanced knowledge of the principles and practices within the Rooms Discipline and Hospitality Profession. This includes experiential knowledge required for management of people and complex problems. • Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches. • Ability to make decision with only general policies and procedures available for guidance. • Supervisory/management skills. • Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests. No. Of employees supervised: 10 to one hundred employees. Travel Required: To attend corporate training, meetings and other event(s) as deemed necessary. Normal Hours Required: Forty to fifty hours over a five-day period. Days and times may vary based on need

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