Job Description

Housekeeping Supervisor

Responsible for supervision, labor, and cost control of the housekeeping department while providing the highest quality of cleanliness for the hotel in accordance with the standards of cleanliness for both the guest rooms and public areas; while maintaining guest satisfaction.

Pre-Requisites (Requirements):

• High School diploma or equivalent of same
• Must display professionalism at all times
• Must have excellent attendance and punctuality
• Must be able to comprehend and speak the English language
• Must have good organizational and time management skills
• Must have excellent communication and interpersonal skills
• Must have the ability to interact with many types of personalities
• Must have sound judgment and discretional skills and work with little or no supervision
• Must be able to consistently work under pressure and simultaneously prioritize multiple projects
• Must possess acute attention to detail
• Must have the ability to train others

Work Environment & Context:

• Must be able to stand for eight hours, bend, stretch, and reach
• Long hours sometimes required. Work schedule varies and may include occasionally working on holidays, weekends, and evenings
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
• Must be physically and visually able to utilize the computer and other necessary office equipment
• Capable of working in a faced paced environment and in stressful situations
• Must be able to respond to multiple task interruptions in order to provide service to internal and external customers

Essential Functions:

• Manage and coordinate the activities of the Housekeeping Team. This is accomplished through daily shift meetings, monthly department meetings.
• Maintain agendas and sign in sheets.
• Inspect all areas of the hotel: guest rooms, public space, back of the house, and grounds
• Ensure all brand, health, cleanliness and safety standards are met.
• Balance and clear room status nightly; compare the housekeeping report with the hotel PMS and resolve any discrepancies.
• Maintain the necessary items to effectively operate department. This includes and not limited to: guest loaned items (roll always, cribs, microwaves, refrigerators, etc.) This is done through monthly inventories, proper ordering, receiving and maintenance of supplies.
• Log and process invoices for payment, including coding, and submitting to management.
• Ensure all equipment is in good working order: vacuums, laundry equipment, carts, etc.
• Maintain key control for guests and associates. Keys are to be accounted for and secured on a constant basis.
• Train, motivate, coach, counsel, & discipline according to brand standards
• Schedule employees and ensure employees perform within the labor model expectations
• Supervises "Lost and Found" Department
• Ensures compliance with OSHA and ADA policies
• Maintain guest privacy
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
• Coordinate with the Maintenance Department to ensure maintenance requests are initiated in a timely basis and the property is maintained in a like-new condition.
• Participate in the hiring and evaluation process
• Be able to work a flexible schedule
• Perform additional tasks as requested by your management team
• All other duties as assigned and within the realm of physical capabilities.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g.' emergencies, changes in personnel, workload, rush jobs, or technical development).

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